I’m a senior service designer at Humana Inc., based in Atlanta, Georgia, USA. I lead teams through service design and innovation. I have practiced service design in a variety of industries, including telecom, retail, insurance, and now Medicare. I love to teach, and that shows up both in the way I work with partners and in mentoring career-transitioning designers and students.
Every day is different as a service designer – designing and facilitating co-design workshops (or even conversations) with partners, mapping complex journeys with multiple actors, designing and conducting ethnographic research, wading through research to uncover insights, depicting visions of future experiences that balance customer and business outcomes, and navigating organizational complexity — ultimately, working with partners to deliver better experiences, while equipping them with the tools to go further. My experience spans opportunity identification for new service experiences, future vision definition, and orchestration of service implementation.
When I’m not doing service design work, you might find me cooking, learning pottery at my local community studio, or drawing on my iPad while listening to obscure music.
I love Oolong, masala chai, and Indian filter coffee. If you’d like to chat over coffee about bringing services to life in complex ecosystems, let’s connect.
Influences
TLDR: Like most service designers, getting here has been a winding and exciting journey.
Service Designer (2018 - Present) - I found the “altitude” and complexity I was yearning for in service design. I worked as a service design consultant with Harmonic Design, headquartered in Atlanta, USA from 2018-2024, leaving to join an in-house team at Humana. As a service designer, every day is different. I wear multiple hats, working with partners to deliver well-considered end-to-end experiences from vision to implementation, and equipping them with the tools and skills to go further.
Master’s of Industrial Design @ Georgia Tech (2015 - 2018): I started my Masters in Industrial Design program at Georgia Institute of Technology. The program allowed for the breadth to explore beyond just traditional Industrial design. During my time there, I did a couple of internships at one of Atlanta’s top ID firms. I was a TA in the Design shop and taught a Summer Design Camp for high school students for two summers. Toward the end of my time in Grad School, I found myself wanting to look at design problems with a more zoomed-out and holistic lens.
Street Art in India (2011 - 2015): I began writing Graffiti and Street Art in India, inspired by art I had seen in NYC as a child, on the bare walls that lined the streets of Bangalore (India). I was one of the first “street artists” in India, transplanting a culture and helping build its foundation in a new territory. This passion shifted into commissioned art and design work for clients. I co-founded a two-person consulting partnership. We created art for movies and music videos, did installation art, and set design. I credit landing on design to the many passionate designers and architects I met along the way.
90’s Kid (1990s - 2000s): I grew up with a healthy mix of India, USA, Gameboy, banana leaf meals, and everything in between. These multicultural experiences shaped my worldview and my approach as a designer. I speak two languages, kind of understand three more, and write in one.