I'm a senior service designer at Humana, based in Atlanta. I lead teams through service design — from early discovery to getting something to launch. My work spans telecom, retail, insurance, and Medicare, across both consulting and in-house contexts. I love to teach, and that shows up in how I work with partners as much as in mentoring career-transitioning designers and students.
Every day is different as a service designer – designing and facilitating co-design workshops (or even conversations) with partners, mapping complex journeys with multiple actors, conducting ethnographic research, wading through that research to uncover insights, defining visions of future experiences that balance customer and business needs, and navigating organizational complexity — ultimately, working to bring better end-to-end experiences to life, while equipping partners with the tools to go further.
When I’m not doing service design work, you might find me cooking, learning pottery at my local community studio, or drawing on my iPad while listening to obscure music.
I love Oolong, masala chai, and Indian filter coffee. If you’d like to chat over coffee about bringing services to life in complex ecosystems, let’s connect.
Influences
Service Designer (2018 - Present) - I found the altitude and complexity I was yearning for in service design. I worked as a service design consultant with Harmonic Design from 2018-2024, leaving to join an in-house team at Humana.
Master’s of Industrial Design @ Georgia Tech (2015 - 2018): I started a Master's in Industrial Design at Georgia Tech — a program broad enough to let me wander well beyond traditional industrial design. During my time there, I interned at one of Atlanta’s top ID firms, TA-ed in the Design shop, and taught a Summer Design Camp for high school students for two summers. By the end, I found myself drawn to bigger, more complex problems.
Street Art in India (2011 - 2015): I began writing graffiti and street art in India, on the bare walls lining the streets of Bangalore — inspired by work I'd seen in NYC as a child. I was one of the first street artists in India, transplanting a culture and helping build its foundation in a new place. That work shifted into commissions: a two-person consultancy, art for films and music videos, installation work, and set design. I credit landing on design to the many passionate designers and architects I met along the way.
90’s Kid (1990s - 2000s): I grew up with a healthy mix of India, USA, Gameboy, banana leaf meals, and everything in between. I speak two languages, kind of understand two more, and write in one.